F.A.Q.

Where are hosted my data?

Your data are hosted on our North American servers that meet high security standards.

Which package should I choose?

There is a version of PRIM adapted to each type of company. We recommend that you make a call or take a demonstration with our specialists to evaluate your needs: Demonstration

Why should I attend a demo before buying the software?

We recommend to make an appointment with a member of our team for a demonstration or a at least a small presentation of PRIM. You will be able to see the software in action and choose the right functions for your needs. Our experts can quickly customize the software for you.

Does PRIM also take care of my payroll?

PRIM stops his work on generating your raw pay data. These  can then be transferred to the accounting software of your choice. Contact us to know if your accounting software is compatible to transfer the data automatically to it.

Are my data in a private database?

Each of our clients obtains his own database instance to ensure the security of their data.

What is integration?

Integration is an essential service that allows you to configure PRIM to meet the specific needs and processes of each of our clients. PRIM can not be used without the integration team. We offer two integration formats: Basic integration and custom integration.

What does basic integration include?

Basic integration includes full configuration of your software to make it functional, including the following custom variables:

• Types of position

• Training

• Regions of work

• Language

• Customer type

• Change of terms used

• Salaries and Billing Rates

• Configuration of PRIM web (If applicable – Visual and Terms of Use)

What does custom integration include?

Custom integration includes complete configuration of functions or reports exclusive to your company that are not included in the basic integration. Here are some custom features added :

• Automating e-mails

• Cost-Effectiveness Reporting

• Complex recruitment processes

• Translations

• Automatic license expiration reminders

• E-mails including shares related to the bank of candidates

• Complex billing methods

• Advanced web platform configurations

If I stop using PRIM, what happens with my data?

If you terminate your contract, a complete archive of your data will be given back to you, and your information will be deleted from our servers.

What are the compatible devices for using the software?

It is possible to install PRIM on a computer using windows 7 or more, or on a Mac via a gateway interface. The PRIM web platform is available on both Windows and OsX computers as well as on various tablets and smart phones.

How many licenses do I need?

One user per license can be connected at a time. It is possible to connect from different computers, but only one session / license can be open at a time.

Can I import a list of existing candidates?

Yes, this service is offered in custom integration options. Some additional costs will apply.

How does sending SMS work?

The sending of SMS is done using our partner-provider: Twillio. Our SMS system synchronizes with your Twillio account.

What are the different training options available?

A free online training center is accessible 24/7. We also offer individual training for more specific needs. For this service, some additional costs may apply.

Can we synchronize emails?

With PRIM, it is possible to synchronize any e-mail address, such as Outlook, Gmail or Hotmail.

Is the system compliant with the laws of my country?

PRIM is agnostic about accounting laws and will be configured to the level of security and reporting required in order to be functional all over the world.

Is it possible to add different types of users?

Different user groups can be defined in PRIM such as Management, Accounting and Dispatching. The user groups can be customized to reflect your requirements.

How much time is required to integrate the software into my business?

Custom integration time will vary according to the needs of your company. The complete software configuration may take between 2 to 3 days, or up to several weeks depending on your custom needs.